Return Policies

T-Mobile Service Cancellation Policy

There is a Return Period during which you can cancel Service without paying a cancellation fee. The Return Period is 14 calendar days from the date of Service Activation (30 days in CA) or 30 days from the Product's purchase date if you have not activated Service. During the Return Period, you can cancel Service for any reason so long as you: (a) contact us to cancel Service; and (b) return to the place of purchase, with proof of purchase, any Product purchased from us or our authorized dealer in connection with your purchase of Service. Even if you cancel Service and/or return your Product, you must pay all Service and other charges incurred prior to cancellation or return. A Product returned with proof of purchase to the place of purchase during the Return Period along with its original packaging and contents is eligible for a refund of the purchase price if it is in good working condition. You may be required to pay a restocking fee. The purchase price of your Product may have been subsidized to facilitate your subscription to the Service. If you cancel Service within the Return Period but do not return the Product in good working condition, you will be charged for the amount of the subsidy you received.

Software Return Policy

All sales of software purchased without a handset are final. We are unable to accept returns on these products.

All refunds will be credited directly back to the card used for purchase.